1. Introduction
WorkHat Services Ltd ("WorkHat", "we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect personal information that you provide when you use our website at workhat-services.co.uk or when you contact us with a cleaning enquiry.
WorkHat Services Ltd is the data controller responsible for your personal data. Our registered address is 2 Soper Crescent, Ludgershall, Andover, England, SP11 9GG. Company Number: 17262299.
2. Information We Collect
We may collect and process the following types of personal information:
- Enquiry information: your name, email address, phone number (if provided), company or organisation name (if provided)
- Premises and site information: details about your premises type, cleaning requirement, site size, access arrangements, and priority areas provided as part of a cleaning enquiry
- Communication content: the content of messages submitted through our contact form or sent to our email address
- Website usage information: technical information such as your IP address, browser type, and pages visited, collected through essential cookies or analytics tools if implemented
3. How We Use Your Information
We use the personal information collected for the following purposes:
- To review and respond to your cleaning enquiry
- To communicate with you about your enquiry, premises requirements, and potential cleaning services
- To understand the site, access, and cleaning scope required to support your enquiry
- To maintain records of cleaning enquiries and associated communications
- To improve our website and service enquiry process
- To comply with applicable legal and regulatory obligations
4. Legal Basis for Processing
We process your personal information on the following legal bases under UK GDPR:
- Legitimate interests: reviewing and responding to cleaning enquiries submitted through our website or by email
- Consent: where you have expressly confirmed consent through our contact form consent checkbox
- Contract: where processing is necessary for the performance of a contract or pre-contractual steps at your request
- Legal obligation: where processing is required to comply with applicable law
5. How We Store and Protect Your Data
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Personal data submitted through our contact form is received by email at our registered email address and stored accordingly.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
6. Data Retention
We retain personal information for as long as is reasonably necessary to respond to and manage cleaning enquiries, maintain appropriate business records, and comply with any applicable legal or regulatory obligations. Where an enquiry does not result in an ongoing service arrangement, enquiry data is retained for a reasonable period consistent with legitimate business interests before being reviewed for deletion.
7. Third-Party Services
Our website is a static website. We do not currently use third-party analytics tools that collect personal data by default. If analytics tools or contact form processing services are introduced in the future, this policy will be updated accordingly. We may use third-party hosting or form processing services where necessary; such services are selected with appropriate data protection considerations.
8. Cookies
Our website uses essential cookies required for basic website function. Please see our Cookie Policy for full information about the cookies we use and how to manage your preferences.
9. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your personal data in certain circumstances
- Right to restriction: to request that we restrict processing of your data in certain circumstances
- Right to data portability: to receive your data in a structured, machine-readable format where applicable
- Right to object: to object to processing based on legitimate interests
- Right to withdraw consent: to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
10. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The most recent version will always be available on this page. We encourage you to review this policy periodically.
12. Contact Us
For any questions about this privacy policy or how we handle your personal data, please contact:
WorkHat Services Ltd
Email: [email protected]
Registered address: 2 Soper Crescent, Ludgershall, Andover, England, SP11 9GG